Final exam Essay Example | Topics and Well Written Essays - 750 words - 2

Final exam - Essay Example It enables the company to have a competitive edge and help in retaining and attracting more customers. It also makes the staff and the workforce become more committed to their work. However, in order to improve the quality of the output, the manager needs to take several steps (Lore, 1998). First, he or she needs to fully understand the customer needs, preferences, as well as, the desired quality and institute mechanisms to provide the level of quality that the customer require. Secondly, the manager should monitor and review the quality of products being produced, in order to improve their demand in the market. This increases the ability of a company to produce higher quality products that are competitive in the market. The next step is that, the manager needs to identify opportunities and threats likely to affect the company. Finally, the manager need to expand the skills of the staff, build their positive attitude towards the company, and ensure that they maximally utilize the ava ilable resources and equipment. Job satisfaction refers to the extent to which the employees gain positive attitude and feelings towards their work and working environment. Job satisfaction encompasses several aspects such as relationship with the colleagues, opportunities for promotion, salary, nature of work, and satisfaction with the supervisor. It also includes the ability to retain the most qualified workers in the company. (Patricia, 2002) The manager takes several steps to ensure job satisfaction. The first one is familiarizing him or herself with the needs of the employee. This is done by considering various ways of launching proper in- servicing for the workers. The second one is motivating the employees, by engaging them in the job that has some degree of challenges and that which offers them an opportunity for greater responsibility. The third one is creating conducive environment for employee to work without building stress, unwarranted worry, and concerns or interferenc e in their personal lives. This goes hand in hand with providing continuous moral support and encouragement to perform better. The manager also show concerns by taking timely action on a given concern. Lastly, he or she creates ways of appreciating the employees for the work done depending on the level of responsibility (Patricia, 2002). Employee’s involvement in decision making refers to creating an environment where employees have their voice, decisions, and actions recognized in the company. The manager needs to acquire skills for planning, analyzing situations, making high quality and timely decisions, and identifying challenges facing the company. He is, therefore, required to set realistic goals and measurable objectives for his company. These measures help to build a cohesive, disciplined, efficient, and effective organization (Cranny (1992). There are a number of ways used by the manager to encourage the employees participate in decision making and problem solving. Th e first one is through consultative forums which take the form of general consultation committees, joint working groups, and direct consultation. The second one is that the employees can own shares. This enables them to share profits and receive all the information that is made available to shareholders. The feeling of ownership instills a sense of responsibility and security in the employees. The third one is